Rescheduled AWS Certification but shows no show

Question

Hi All,

I bought my first aws certification on 13th March and scheduled it on 25th March. On 22th march, i rescheduled to 26th March and I am very sure i rescheduled it because i even received an email after that.

Today on 26th march it says i have missed the exam which was on 25th March. When I checked my email on the 22th March, it was actually reminder? Do they usually send reminder 3 days before the exam? i remembered it was like right after i rescheduled it.

I am sure that i scheduled the exam to 26th march and i even remember it telling me to get ready 30 minutes before the exam. Had anyone faced rescheduling issue before?

One reason i can think of is that i might not have finish rescheduling due to UI/UX issue and that reminder emailed that somehow misguided me that it was the end of the rescheduling process.

Is there anyway i appeal or to have them to check if did i really rescheduled my exam and maybe google analytics on where did i stopped on that day?

Thanks in advance.

Answer

Please submit a ticket to the [AWS Training & Certification customer support team](https://aws.amazon.com/contact-us/aws-training/), and they will provide assistance. If you already submitted a case, please allow at least 48 hrs to get a response.

If the answer I provided led to a resolution, please approve the answer for improvement of the re:Post community!

Answer

Hi, I faced the same issue today. My exam was originally scheduled for 20th August, however, due to health issues, I rescheduled it to 21 August, but when I tried logging in on the exam day, it said No Show!!?? And I clearly remember it saying that the reschedule is  done on the portal. Did you find any solution?

Answer

The first step is to contact AWS Support as soon as possible and explain the situation to them.

you can appeal this matter with [AWS Support](https://support.aws.amazon.com/#/contacts/aws-training)

Answer

Same happened with me, my exam was on April 1st and I rescheduled it to April 8th but it's not showing in dashboard.
@rePost-User-5846781 did you find any solution ?

Answer

same happened with me If any has a solution please let me know

Answer

Same for me I scheduled my to May 1 but then reschedule it to May 6 Hawaii time. Just tonight I checked my exam and it says no show. It must be a common issue with rescheduling of AWS exams!

Answer

If you rescheduled correctly, you will receive an email confirmation of updated changes.

Please submit a ticket to the [AWS Training & Certification customer support team](https://aws.amazon.com/contact-us/aws-training/), and they will provide assistance. If you already submitted a case, please allow at least 48 hrs to get a response.

Rescheduled AWS Certification but shows no show

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