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Hi Jonathan,
Since you are trying to access using a username and password, it seems that you are trying to use an IAM user.
So, please try to sign in using your root user with the email address and password that you used to create the account. [1]
It should give you access to your account and then you can check the IAM user's email address and username to confirm if they are correct.
A recommendation would be to use Incognito mode or clear the cache of your browser to sign in.
References:
[1] https://docs.aws.amazon.com/signin/latest/userguide/introduction-to-root-user-sign-in-tutorial.html
Please let me know if you have any issues.
Thanks,
Atul
回答済み 7ヶ月前
I've updated my question, I am trying to use the root login. I have never used anything but the root login.
Okay, understood. In that case, you can try to troubleshoot by following this guide: https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html If the issue persists, contact AWS Support (https://support.aws.amazon.com/#/contacts/aws-account-support/)