AWS Devops Agent Credit

Hi, thanks for the detailed question — let me clarify how AWS DevOps Agent credits work and what applies in your case.

How the credits work

DevOps Agent credits are issued monthly based on your prior month's AWS Support charge, at a rate tied to your Support plan — 75% for Enterprise Support (100% for Unified Operations, 30% for Business Support+). Per the DevOps Agent pricing page (https://aws.amazon.com/devops-agent/pricing/), credits are "issued by the 10th of each month, apply to charges within that month, and expire at month-end if unused."

A few important characteristics:

• They're capped at your actual DevOps Agent usage. The credit amount is a ceiling, not a lump sum deposited to your account. If you're issued (for example) ~$13,000 in credits but only use $2,000 of DevOps Agent that month, only $2,000 is applied and the rest expires.
• They don't roll over. This is why your July credit expired on July 31 — it lapsed because the service wasn't used that month. That's the normal monthly cycle, not something that needs fixing. A fresh credit is calculated for August independently.
• You need to actually use the service. Credits only offset real DevOps Agent usage. Since you haven't used DevOps Agent yet, no credit will apply until you enable it and start running tasks.

Important for your setup — you're supported through AllCloud (a partner)

Because your support is delivered through AllCloud rather than a direct AWS Support plan, how credits reach you depends on the partner support model:

• Under AWS Resold Support, credits mirror direct customers — same 75% Enterprise Support rate, same automatic monthly cycle.
• Under AWS Partner-Led Support (MSP/Reseller), the pricing page notes partners "may be eligible to receive monthly DevOps Agent usage credits" and advises contacting your Partner Solutions Architect or Technical Account Manager for eligibility details.

So I'd recommend confirming with AllCloud whether the DevOps Agent credit flows automatically to your organization account or is handled at the partner level. I wouldn't assume a specific dollar amount lands automatically until that's confirmed.

Also worth using — the free trial

Since you've never used DevOps Agent, you qualify for a 2-month free trial starting with your first operational task.

Each trial month includes up to 10 agent spaces, 20 hours of investigations, 15 hours of evaluations, and 20 hours of on-demand SRE tasks — with standard pay-as-you-go pricing beyond those limits. That's a good way to start before credits come into play.

In short: the July credit expiring is expected behavior; a new August credit is calculated from your prior-month support charge but only applies against actual usage; and because you're on AllCloud partner support, please confirm the credit pass-through with AllCloud or your account team. To get value, enable DevOps Agent and begin using it (the free trial helps here).

You can track any issued credits and usage in the AWS Billing and Cost Management console.

Hope this helps!