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Hi K.

I encourage you to open a case from your Support Center to have this matter reviewed, if this is ongoing.

You can use this link to quickly access your Support Center: https://support.console.aws.amazon.com/support/home.

You're also able to request a call on your case to have one of our Account & Billing Support team members to contact you as soon as possible. More info on requesting a call on your case, can be found here: https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/

I trust this info will help to have this matter corrected.

• Kraig E.