Why was I charged for AWS Business Support+ when I have an AWS Activate Portfolio package?

Resolution

You might accrue charges for prior active AWS Support plans. If you had an AWS Support subscription other than an AWS Business Support+ plan before your AWS Activate Portfolio package was approved, then you must cancel your support subscription. For information, see How do I cancel my AWS Support plan?

After you cancel your support subscription, follow the instructions in the welcome email that you received from the AWS Activate team. If you can't locate your welcome email or if you have questions about the AWS Activate program, then contact the AWS Activate team.