Why isn't my promotional credit applying to my AWS bill?

3 minute read

I added a promotional credit to my account, but it hasn't applied to my AWS usage.

Resolution

To view the active AWS credits on your AWS account, complete the following steps:

Open the Billing and Cost Management console.
In the navigation pane, choose Credits.

Then, review the possible issues to find out why the credits didn't apply to the usage on your account.

You used an inactive or expired credit

If you used an inactive credit on your account or the credit is expired, then the credits don't apply to the usage on your account. Make sure that you use an active credit.

You added the promotional credit after the current billing cycle ended

The billing cycle begins on the first day of every month. Check the start date of the promotional credit. If you added the credit to your account after the current billing cycle ended, then AWS applies the credits to your usage in the calendar month of the credit start date.

You already used the promotional code

You can only use a promotional code once. To check if you used the balance of all the credit, review your bill from previous months.

The promotional credit doesn't apply

Each credit applies to specific AWS services. Make sure that the promotional credit applies to the services that AWS is billing you for.

To check what services the credit applies to, open the Billing and Cost Management console. In the Credits pane, under Applicable Products, review the services that the credit applies to.

For more information about what services and charge types that credits can apply to, see Redeem your AWS promotional credit.

You recently applied a promotional credit

If you recently applied the promotional credit and don't see it in your account, check again in a few hours. The Billing and Cost Management console takes a few hours to display recently added promotional credits. AWS might take up to a week to apply credits to your bill on the Bills page of the Billing and Cost Management console.

You recently joined an organization

If someone recently added you to a new organization, then the credits might still apply to your former organization. Credits can apply to only one account per billing cycle. Credits applied in the month that you join apply to the next month's bill.

For example, if you joined an organization on March 15 and applied a credit on the same day, then the credit has a start date of March 1. AWS will apply the credit to your April bill because the credit start date is prior to the date you joined the organization.

For more information, see How are credits and promotions calculated in an organization in AWS Organizations?

Your Organization didn't turn on credit sharing

Your organization must activate credit sharing. To share credits across all the accounts in your consolidated billing family, make sure that you turn on credit sharing. For more information, see Sharing AWS credits.