How do I cancel my AWS Support plan?

2 minute read

I want to cancel my Developer or Business Support plan.


To cancel your AWS Support plan, sign in to your AWS account as the root user. You can also use an AWS Identity and Access Management (IAM) user with access permissions for AWS Support Plans. For more information, see Manage access for AWS Support Plans.

The Basic Support plan is the standard Support plan. This plan is free with all AWS accounts.

To cancel a Developer or Business Support plan, switch your account back to the Basic Support plan by following these steps:

Important: You must wait for a minimum of 30 days after your subscription start date to change your AWS Support subscription.

  1. Open the AWS Support Center. Or, in the AWS Management Console, choose the question mark icon, and then choose Support Center.
  2. In the navigation pane, choose Change next to your current AWS Support plan.
  3. Choose Review downgrade for the Basic Support plan.
    Important: If you have an Enterprise On-Ramp or Enterprise Support plan, then on the Change plan confirmation dialog box, choose Contact us. Next, fill in the form, and then choose Submit.
  4. For Change plan confirmation, expand the support items to see the features included with the plan.
  5. Choose Accept and agree.

Later you'll receive a prorated refund for the remainder of your current month's AWS Support charge to the original payment method. This prorated refund is subject to your AWS Support plan's minimum monthly charge.

If you have the Basic Support plan, you can't cancel it. To close your AWS account, see How do I close my AWS account?

Related information

AWS Support

AWS OFFICIALUpdated 9 months ago

From 10 experiences I had with Enterprise Support cancellation

For accounts within an Organization, if you open the case with a user or role in a member account, it may be handled or not. Some times you will be asked to open a new support case with the Root User of the member account, a user or role or even the Root User from the Payer Account. Another situation is when you do open the case from the Payer Account, either with a user, role or Root User, you may be asked to open a support case from the member account, which may be with a member account user, role or Root User, you never know.

When the case is escalated to the specialized team, it means it is going to take few days for the case to be handled and you will have to keep asking for updates at least twice a day to get it moving.

replied 10 months ago

I’ve already taken these steps multiple times, but after clicking on the “Accept and agree”, I’ve got this message: “AWS Support plans require a minimum 30-day subscription. Because you're still within this subscription period, we can't process your request right now. Try again after this subscription period or contact AWS Support.”

is there a something that I should consider?

replied 9 months ago