How do I resolve an issue with CAPTCHA when I to sign in to my AWS account?

Resolution

Before you sign in, take the following actions:

• Use a different internet browser.
• If you use a mobile device, then use a desktop browser instead.
• Clear your browser's cache and cookies.
• Turn off your browser extensions.
• Wait 15 minutes, and then try to sign in again.

If you can't sign in after you complete the preceding actions, then contact AWS Customer Service.

To contact AWS Customer Service, complete the following steps:

1. Open General Support for Account or Billing.
2. Enter the email address associated with your AWS account, and then describe the CAPTCHA issue in the second field.
3. Select Continue.
4. Review the personalized recommendations, and then select Continue as guest.
5. Fill out the required fields. If you know your AWS account ID number, then enter the number in Account ID.
6. Select Create a case. A support agent will contact you through the email address you supplied.

Related information

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