Why can’t I delete a phone number from my Amazon Chime SDK Voice Connector?

Short description

To delete a phone number set as the Caller ID override in the Amazon Chime SDK Voice Connecter, first, delete the phone number in the Voice Connector Termination settings. Then, delete the phone number from your phone number inventory.

Resolution

Delete the phone number from Caller ID override

Complete the following steps:

1. Open the Amazon Chime SDK console.
2. In the navigation pane, choose Voice Connectors.
3. Choose your Voice Connector name.
4. In the Termination tab, under Caller ID override, choose Delete.

Unassign the phone number from the Voice Connector

Complete the following steps:

1. Open the Amazon Chime SDK console.
2. In the navigation pane, under Phone Numbers, choose Phone number management.
3. In the Inventory tab, choose the phone number that you want to unassign.
4. Choose Unassign.
5. Under Unassign phone numbers, choose Unassign.

Delete unassigned phone numbers

Complete the following steps:

1. Open the Amazon Chime SDK console.
2. In the navigation pane, under Phone Numbers, choose Phone number management.
3. In the Inventory tab, choose the number that you want to delete. Then, choose Delete.
4. Choose Actions, then choose Delete phone number(s).
5. Select I understand the impact of this action, and then choose Delete.

Note: The system holds deleted phone numbers in the Deletion queue for 7 days, before it permanently deletes them.

Related information

Unassigning Voice Connector phone numbers

Deleting phone numbers