How do I migrate my Amazon Connect instance from a test environment to a production environment?

Resolution

To migrate resources between your instances in your contact center in Amazon Connect, take the following actions based on your resource type.

Contact flows

To migrate a small number of contact flows, see Import and export flows between flow designers in Amazon Connect.

To migrate hundreds of contact flows, see Migrate flows to an instance, AWS Region, or environment in Amazon Connect.

Phone numbers

To migrate phone numbers from an Amazon Connect instance to another instance in the same Region, see How do I migrate phone numbers from one Amazon Connect instance to another?

To migrate phone numbers from an Amazon Connect instance to another instance in a different Region, create an AWS Support case. Request support with Phone Number migration in different region.

Users

For information about how to migrate users, see CreateUser, DeleteUser, and ListUsers in the Amazon Connect API Reference.

Note: If you used a CSV template to add users in bulk, then you can upload the same file to add those users to another instance.

Queues

For information about how to migrate queues, see CreateQueue, DescribeQueue, and ListQueues in the Amazon Connect API Reference.

Quick connects

For information about how to migrate quick connects, see CreateQuickConnect, DeleteQuickConnect, and AssociateQueueQuickConnects in the Amazon Connect API Reference.

Routing profiles

For information about how to migrate routing profiles, see CreateRoutingProfile, AssociateRoutingProfileQueues, and DescribeRoutingProfile in the Amazon Connect API Reference.

Hours of operation

For information about how to migrate hours of operation, see CreateHoursOfOperation in the Amazon Connect API Reference.

Agent status

For information about how to migrate agent status, see CreateAgentStatus in the Amazon Connect API Reference.

Security profiles

For information about how to migrate security profiles, see CreateSecurityProfile in the Amazon Connect API Reference.

Related information

What information should I include in my AWS Support case?