How can I upload documents to AWS Support for ordering or porting phone numbers in Amazon Connect?

Short description

When you request porting or ordering phone numbers for Amazon Connect, you're required to validate documents with your phone carrier. To limit access to your information, AWS Support creates secure links for you to submit the documents to encrypted Amazon S3 buckets.

Important: For information about country or region regulations, see Region requirements for ordering and porting phone numbers.

Prerequisites:

• Have a valid AWS account to upload the documents to the Amazon S3 console. The secure links are specific to the account that creates the case.
• Be an authorized user of the account. Or, assume a role that has the following AWS Identity and Access Management (IAM) permissions:
  kms:Decrypt
  kms:GenerateDataKey
  s3:ListAllMyBuckets
  s3:PutObject
  s3:PutObjectAcl
  s3:GetBucketOwnershipControls
  For more information, see Creating an IAM user in your AWS account, or Creating a role to delegate permissions to an IAM user.
• Complete all mandatory steps that AWS Support provides. If you don't complete all the steps, then it can cause delays. If Amazon Connect Identity Validation can't access a document, then you must reupload the documents and complete the steps again.
• Use the secure link before it expires 10 days after the creation date. If the link expires, then ask AWS Support to provide another secure link.

Resolution

Use the secure link to upload the documents

1. Complete the IdentityDetails file that's attached to your support case.
2. Open the AWS Support Center Console from the account where you created the support case. Or, use your IAM role.
3. In your support case, find the secure link that's generated for your account and open it.
4. Choose Add files, and then add the completed IdentityDetails file. Also, include all requested identity documents.
5. Under Permissions, choose Specify individual ACL permissions. Then, under Access control list (ACL), choose Add grantee.
6. For Grantee, enter the key from your support case.
7. Under Objects, choose Read to grant AWS Support access to your documents.
8. Choose Upload.

Related information

Port your current phone number to Amazon Connect

Request numbers, international numbers, or termination points