How do I get notifications for Direct Connect scheduled maintenance or events?

Short description

Use AWS managed notifications in AWS User Notifications to receive notifications for AWS Health events or scheduled maintenance events that affect Direct Connect.

Direct Connect schedules planned maintenance 14 days in advance with notifications sent to the AWS account that owns the resource.

Resolution

Note: On December 25, 2025, AWS Health migrated email delivery to AWS managed notifications in User Notifications. For more information, see What changed in the migration to AWS managed notifications? in the AWS managed notifications in AWS User Notifications FAQ.

Activate AWS managed notifications

To activate AWS managed notifications in User Notifications, complete the following steps:

1. Access User Notifications through the AWS Management Console.
2. In the navigation pane, choose AWS managed notifications subscriptions.
3. In the operations category, choose Manage subscriptions.
4. In Account Contacts, verify that you toggled your contact on.
5. Choose one or more of the following additional channels to receive your AWS Health events through User Notifications:
   Email
   This channel sends notifications to your account contacts, including your root, operations, billing, and security email addresses.
   Chat
   This channel integrates with Slack or Microsoft Teams.
   Push notifications
   You receive alerts from this channel through the AWS Console Mobile Application.

Verify that your email rules recognize messages from health@aws.com. Emails from AWS managed notifications come from health@aws.com.

For more information on how to view AWS Health notifications in User Notifications, see Manage and view your AWS Health notifications in AWS User Notifications service.

Related information

Troubleshoot Direct Connect

Direct Connect maintenance

How do I set an Active/Passive Direct Connect connection to AWS?

What is AWS Health?