How do I track Amazon SES emails with Virtual Deliverability Manager?

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Note: When you use Virtual Deliverability Manager, you incur charges. For more information, see the Virtual Deliverability Manager section of Amazon SES pricing.

Use the Amazon SES console to activate Virtual Deliverability Manager.

Note: You can also use the AWS Command Line Interface (AWS CLI) to activate Virtual Deliverability Manager. If you receive errors when you run AWS CLI commands, then see Troubleshooting errors for the AWS CLI. Also, make sure that you're using the most recent AWS CLI version.

To use the Virtual Deliverability Manager dashboard in Amazon SES to view your sent messages, complete the following steps:

1. Open the Amazon SES console.
2. In the navigation pane, choose Virtual Deliverability Manager.
3. On the Virtual Deliverability Manager dropdown list, choose Dashboard.
4. Choose the Messages tab.
   Note: It might take time for the messages that you send to appear in your search results.

Use the message ID to search for a specific email. You can also select a date range, and use the Recipient, From, and Subject Line filters to refine your search.

Note: The values that you use to filter messages are case-sensitive.

Virtual Deliverability Manager displays a table that includes messages that match your search criteria. The table's Delivery Event column shows each message's status. Select a relevant message and then choose View details to view the message's event history.

The first event in a message's event history is its latest status. If a message's latest status is Delivery, then Amazon SES successfully delivered the message to the mailbox provider. If the email bounced, then the status is Permanent bounce, Transient bounce, or Undetermined bounce. Use an event's bounce subtype, diagnostic code, and the response that the mailbox provider returned to determine why an email bounced. For more information, see Bounce types.

Virtual Deliverability Manager doesn't track the following email types:

• Emails that you send to multiple recipients.
  Note: It's a best practice to send emails to one recipient.
• Emails that you send with the Amazon SES mailbox simulator.
• Emails that you send with a delegate sender task's AWS account.
  Note: Amazon SES previously used the term cross-account sending for delegate sender tasks.

Related information

Virtual Deliverability Manager for Amazon SES