How do I sign up for an AWS Support plan?

Short description

To contact an AWS Support engineer, you need to sign up for one of the following Support Plans:

• AWS Business Developer+
• AWS Enterprise Support
• AWS Unified Operations

Resolution

To sign up for an AWS Support plan, complete the following steps:

1. Sign in with your AWS account root user credentials. Or, you can sign in with your AWS Identity and Access Management (IAM) user credentials that have access permissions for AWS Support plans. For more information, see Manage access to AWS Support Center.
2. Open the AWS Support console.
3. Choose Manage Support Plan.
4. Choose Review downgrade or Review upgrade for the plan that you want.
   Important: If you have an AWS Enterprise Support or AWS Unified Operations plan, on the Change plan confirmation dialog box, choose Contact us, fill in the form, and then choose Submit.
5. For Change plan confirmation, expand the support items to see the features included with the plan.
   Under Pricing, you can view the projected one-time charges for the new Support plan.
   Note: For pricing information, see AWS Support Plan pricing.
6. Under AWS Support pricing example, choose See examples, and then choose one of the Support plan options to see the estimated cost.
7. Choose Accept and agree.

If the Support plan that you choose has a monthly cost, then your payment method is automatically charged. The charge is the prorated monthly cost according to the remaining days in the current month. After the charge processes, your AWS Support subscription activates within a few hours.

To learn about the benefits and costs of the available AWS Support plans, see AWS Support.

Related information

How do I change my AWS Support plan?