Why is my Snowball Edge device order stuck in the "Job created" status?

Resolution

After you order a Snowball Edge device, AWS prepares your device for shipment. This process can take up to 4 weeks before the status changes from Job created to Preparing appliance.

Note: It's a best practice to include a 4-week preparation time in your project plan.

To monitor your job status and view a list of all device job statuses, see Statuses of Snowball Edge jobs.

Note: If your job remains in the Job created status for more than 4 weeks, then you might require additional support. For more information see, How do I get technical support from AWS?