What do I do when I receive my AWS Snowball Edge or Snowcone device?

Resolution

1. After you receive your Snowball Edge or Snowcone device, check the following:
   If the device has damage or apparent tampering, then don't connect to the device. Instead, open a case with AWS Support, and describe the issue so that you can be shipped a new device.
   If you received a Snowball Edge device, then confirm that you have the power cables. If you received a Snowcone device, then you don't get any accessories.
2. Turn on the device. Then, depending on your device, use one of the following tutorials to transfer data:
   How can I transfer my data to my AWS Snowball Edge device?
   Using NFS file shares to manage file storage
3. Depending on your device, follow these instructions to prepare the device for shipping back to AWS:
   For a Snowball Edge device, see Preparing an AWS Snowball Edge for shipping.
   For a Snowcone device, see Preparing an AWS Snowcone device for shipping.
4. Depending on your device, follow these instructions to ship the device back to AWS:
   For a Snowball Edge device, see Shipping an AWS Snowball Edge.
   For a Snowcone device, see Returning the Snowcone device.