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Why can't recipients in certain countries receive my SMS messages through Amazon SNS?
My Short Message Service (SMS) messages didn't deliver to certain countries through Amazon Simple Notification Service (Amazon SNS) or Amazon Pinpoint. I used generic or unregistered sender IDs to send the SMS messages.
Resolution
In specific countries, destination mobile carrier's filter out SMS messages sent through generic or unregistered sender IDs. The following countries require a registered sender ID to deliver SMS messages:
- Australia
- Belarus
- Egypt
- India
- Indonesia
- Ireland
- Jordan
- Kazakhstan
- Kenya
- Kuwait
- Oman
- Philippines
- Qatar
- Russia
- Saudi Arabia
- Sri Lanka
- Thailand
- Turkey
- United Arab Emirates (UAE)
- United Kingdom
- Vietnam
- Zambia
For more information, see Supported countries and regions for SMS messaging with AWS End User Messaging SMS.
If a generic or unregistered sender ID prevented your SMS messages from delivery to the preceding countries, then use a registered sender ID. To register your sender ID, follow the instructions to request a sender ID.
After you've registered your sender ID, configure Amazon SNS to use your sender ID as the default for all messages from your account.
Related information
How do I troubleshoot Sender ID issues when sending SMS messages in Amazon SNS?
- Topics
- Application Integration
- Language
- English
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