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Hi - it looks like the import wizard is throwing an error about memory, under the configure memory tab. I believe it is saying there is not enough virtual memory, and could possibly be the issue. Please refer to our user guide for minimum requirements, today the minimum and default for the template VM is 4vCPU and 16 GB RAM.
https://docs.aws.amazon.com/filegateway/latest/files3/Requirements.html
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