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Are you referring to OpenEMR in the marketplace offered by OpenEMR Foundation? I think they are charged per running hour. So if you have 2 instances constantly running for 9 days, it would be 24 x 9 x 2 = 432 hours. Have you reached out to OpenEMR Foundation support ?
Agree with that calculation which is why I do not understand why the note I got from them quoted a much higher number of hours...like 50 percent more