I've encountered an issue with my Amazon Connect contact flow that I'm hoping someone can help me with.
Whenever a caller presses the * (asterisk) key, it automatically skips to the next step in the flow. I've thoroughly checked the "Get customer input" block and other related blocks in the contact flow, but I haven't found any configuration that would cause this behavior. It seems like the * key has a default "skip" or "next" function, but I'm not sure how to modify or disable this.
Has anyone else experienced this issue? If so, how did you resolve it? I'd like to either change the behavior of the * key or provide clear instructions to the caller to avoid using it, but I'm not sure how to go about it.
Any insights, solutions, or workarounds would be greatly appreciated. Thank you in advance for your assistance!