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These responses could be helpful:
- From AbdallahAWS: link to the answer
- From Yash_C: link to the answer
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With the information you provided, it's impossible to answer the question. You should continue asking within the case id you've created with support. They're best able to answer your question.
But do review the documentation for how to request SES to be set out of sandbox at https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html
Fairly sure you've just made a mistake in your request, cause any valid usecase would get approved.
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