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Are you using AWS Certificate Manager ? With AWS Certificate Manager (ACM) you can provision and manage SSL/TLS certificates for your AWS based websites and applications. You use ACM to create or import and then manage a certificate.
Also, what kind of errors are you getting ? When you say ti does not work ?
Is ti possible for you to open up an AWS Support case and provide the HAR file of the browser and provide the same so that the team can check ?
Link on how to generate HAR file - https://aws.amazon.com/premiumsupport/knowledge-center/support-case-browser-har-file/
