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Hello,
In case the AWS Support team does not provide an initial response to your request within 24 hours, depending on your support plan, you can take the following actions :
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In case you do not have a Technical Support plan, you can initiate a call/chat with the AWS Accounts and Billing team and request assistance on this issue, as well as escalate if required.
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If you have a Business/Enterprise Technical Support plan, you can initiate a chat/call with the AWS Technical Support (Premium Support) team, or create a technical case asking for help with this issue if you have a Developer Technical Support plan. Although the Premium Support team does not handle Production Access requests, they can help you in getting your Production Access request addressed on best effort. [ https://aws.amazon.com/premiumsupport/ ]