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Hi there,
I understand that you would like to know whether it is possible to map AWS 'Account ID' to 'Assignment Group' in ServiceNow when automatically creating an Incident from AWS Security Hub.
I would like to kindly request you to create a Technical Support case with AWS Premium Support as this specific use-case would require some investigation on both ends - AWS Security Hub team and ServiceNow - so as to confirm the interaction/behavior of AWS Security Hub and ServiceNow with a predefined 'Assignment Group' mapped to 'Account ID'.
Please do also attach the relevant screenshots to your case for better visibility into your request.
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Hello,
Yes it is possible to assign the assignment group automatically.
- Create a mapping table between Assignment Group (sys_user_group) and AWS Account ID in ServiceNow
- When AWS Service Management Connector is creating an incident, you can create a business rule (onBefore or OnAfter) to lookup the mapping table and assign the Assignment Group to the incident based on the AWS Account ID.
Hope this helps !!
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