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Make sure the dat-of-birth slot has been added to the CheckBalance-intent. Also make sure the checkbox for "Required for this intent" is checked for the date-of-birth slot.
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Try deploying the bot using cloudformation. You will then be able to compare that version to the one your are building manually to figure out what you missed. https://catalog.us-east-1.prod.workshops.aws/workshops/94f60d43-15b7-45f4-bbbc-17889ae64ea0/en-US/banker-bot/cloudformation-deployment
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Hi Thomas, thanks for your reply! I confirm both are set in the CheckBalance intent. And it's even showing in Conversation flow that the prompt should occur.