Agent availability randomly goes Offline

We are using Connect integrated with ServiceNow.

Some of our agents' status randomly goes from Available to Offline. I can't find any errors in logs or troubleshooting, other than a log of what I think is the status change. But no preceding error or warning.

 {  
    "component": "ccp",  
    "level": "LOG",  
    "text": " session is idle from long time. closing the peer connection for client 1637681969608-pimctbymzmj",  
    "time": "2021-11-23T19:37:58.795Z",  
    "exception": null,  
    "objects": \[],  
    "line": 1515,  
    "agentResourceId": "0d0xxxe-09be7fdee8da",  
    "loggerId": "163768196xxx8x3iy6ru8o"  
},  
{  
    "component": "ccp",  
    "level": "LOG",  
    "text": " refreshing peer connection for client xxx08-pimctbymzmj",  
    "time": "2021-11-23T19:37:58.803Z",  
    "exception": null,  
    "objects": \[],  
    "line": 1516,  
    "agentResourceId": "0d020e5xxxxxxxxbe7fdee8da",  
    "loggerId": "16376819xxx8x3iy6ru8o"  
},  

What I don't know is if this is a Amazon issue or ServiceNow issue, a browser or network connectivity issue.

Has anyone also experienced this issue with randomly going to Offline (with or without an integration)?