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Hello,
Response times from support times can be affected by several factors such as current staffing and amount of cases in the queue. Please keep in mind that new cases and responses to existing cases are replied to in the order they are received. You can request a callback from our Support Team currently working your case using this information: https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/.
The best way to reach our Sales Team will be by using this form: https://aws.amazon.com/economics/learn-more/contact-sales/. Be sure to detail your use case under the Questions/Details field at the bottom of the form so they can provide the most accurate information.
Limit increases can take more than 24 hours even with Enterprise Support, depending on the Region. However, you can get status updates when you have Enterprise Support so you know where you are in the process.