is it possible to calculate and refer to estimated call wait time within connect without having contact lens?

0

is it possible to calculate and refer to estimated call wait time within connect without having contact lens? I would like to inform callers if they are in for a plus 10 minute wait...

Fizz
질문됨 10달 전298회 조회
1개 답변
1

Based on the experience you're trying to create, there are a number of solutions that can provide an estimated wait time to callers.

This blog provides a contact flow that will provide the estimated wait time based on the oldest call in queue.

This GitHub Solution provides a contact flow along with steps to deploy other AWS services, like AWS Lambda and Dynamo DB, to provide callers an estimated wait time based on the time of current calls waiting in queue.

profile pictureAWS
답변함 10달 전

로그인하지 않았습니다. 로그인해야 답변을 게시할 수 있습니다.

좋은 답변은 질문에 명확하게 답하고 건설적인 피드백을 제공하며 질문자의 전문적인 성장을 장려합니다.

질문 답변하기에 대한 가이드라인

관련 콘텐츠