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At the moment, to capture Get Customer Input as a metric, you can either name your block specifically so you can find it in Cloudwatch Log when you turn on Contact Flow logging and build a report, or you will need to set contact attributes or call a lambda on what is pressed to store these data to report
At the moment Cloudwatch Log is the way to go to count a flow being executed with Contact Flow Logging turned on.
Transferred to specific phone number, that will need to be tracked in Contact Records (fka CTR), https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord you will see the key "TransferredToEndpoint" with a JSON object call Endpoint that will have the phone number that the agent transferred to.
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- AWS 공식업데이트됨 2년 전