New WorkMail account cannot connect with Outlook

1

I have recently setup WorkMail and while webmail works I cannot get Outlook to connect. It fails autodiscover setup even though the DNS entries are present & valid. When I attempt manual setup (I know 2016 & 2019 doesn't technically support it) I get the prompt to allow this website to configure settings only to get an EAS failure "the server cannot be found"

MarkG
질문됨 일 년 전410회 조회
3개 답변
0

Hi I have the same difficulty. It seems Microsoft Outlook for Mac does not support Microsoft Exchange? Enter image description here

답변함 일 년 전
0

I used this article as guide (Setting up EU West): Setting up Microsoft Outlook for Android and iOS https://docs.aws.amazon.com/workmail/latest/userguide/mobile-client.html#setting_up_microsoft_outlook

Email – Email aliase: email@organisation.awsapps.com

Password –Enter your Amazon WorkMail account password.

Serverhttps://mobile.mail.eu-west-1.awsapps.com/Microsoft-Server-ActiveSync

Domain – Enter your Amazon WorkMail address' domain.

Username – Enter your Amazon WorkMail address

답변함 일 년 전
-1

Hi,

I'm sorry to hear you're experiencing problems with the outlook set-up. WorkMail does not support EAS connections from Outlook and therefor manual set-up will not work. To troubleshoot your auto discover configuration you can add a mail alias with the awsapps.com to your user and try to configure Outlook with that email address. If successful Outlook will use the primary email address to configure the profile.

Kind regards, Robin

AWS
전문가
답변함 일 년 전
  • Thanks Robin, that does work and makes sense; awsapps.com is not authoritative for our domain. Honestly that's common enough that it should be in the documentation.

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