Can't remove User-based subscription in License Manager settings

Question

![License Manager settings](/media/postImages/original/IM4Hw0p7cUSNOkRciPS33jGw)
Hello,

I've configured and removed "Office Professional Plus" user-based subscription several times. Sometimes it failed because AD was in different VPC. Then this "Remote Desktop Services SAL" subscription left.
I've tried to remove it before and after AD removal, but nothing happens.

Here is output of aws cli:
>aws license-manager-user-subscriptions list-identity-providers
IdentityProviderSummaries:
- IdentityProvider:
    ActiveDirectoryIdentityProvider:
      DirectoryId: d-936759f6f1
  Product: REMOTE_DESKTOP_SERVICES
  Settings: {}
  Status: DEREGISTERED
- IdentityProvider:
    ActiveDirectoryIdentityProvider:
      DirectoryId: d-936759f6f1
  Product: OFFICE_PROFESSIONAL_PLUS
  Settings: {}
  Status: DEREGISTERED
- IdentityProvider:
    ActiveDirectoryIdentityProvider:
      DirectoryId: d-936759f6f1
  Product: REMOTE_DESKTOP_SERVICES
  Settings: {}
  Status: REGISTERED
==========================================================================
>aws license-manager-user-subscriptions deregister-identity-provider --product "REMOTE_DESKTOP_SERVICES" --identity-provider ""ActiveDirectoryIdentityProvider" = {"DirectoryId" = "d-936759f6f1"}"

An error occurred (ValidationException) when calling the DeregisterIdentityProvider operation: Invalid product REMOTE_DESKTOP_SERVICES

Answer

Hello There,

Greetings of the day and I hope you are well!

Thank you for contacting AWS. My name is Anupama and I’ll be assisting you on this case. I see you have a question in re:Post.

I understand that you are removing the User-based subscription in License Manager however it is throwing an error.

Please follow the documents which are mentioned below and then try to remove the subscription and if issue is still persist we would require more details that are non-public information.

So for that please open a support case with AWS using the following link https://console.aws.amazon.com/support/home#/case/create

Reference: 
=========

https://docs.aws.amazon.com/license-manager/latest/userguide/user-based-subscriptions-disassociate-users.html

https://docs.aws.amazon.com/license-manager/latest/userguide/user-based-subscriptions-unsubscribe-users.html

https://docs.aws.amazon.com/license-manager/latest/userguide/user-based-subscriptions-terminate-instances.html

https://docs.aws.amazon.com/license-manager/latest/userguide/user-based-subscriptions-remove-ad.html

Answer

![disassociate users from instances](/media/postImages/original/IMPtFK6mFaSiafGLOWYRRoIw)
Hello Anupama,
Thanks for the answer and hope, you are doing well.
Here are my answers:
> https://docs.aws.amazon.com/license-manager/latest/userguide/user-based-subscriptions-disassociate-users.html
There are no instances to disassociate users from.

> https://docs.aws.amazon.com/license-manager/latest/userguide/user-based-subscriptions-unsubscribe-users.html
There are no products any user is subscribed to.![unsubscribe users](/media/postImages/original/IMNINBelgsQD-1pvjFADC4hg)

> https://docs.aws.amazon.com/license-manager/latest/userguide/user-based-subscriptions-terminate-instances.html
There are no instances to terminate.

> https://docs.aws.amazon.com/license-manager/latest/userguide/user-based-subscriptions-remove-ad.html
Can't remove AD ( see https://www.dropbox.com/scl/fi/olpghh1kn6643nbasookh/user-based-subscriptions-remove-ad.mp4?rlkey=h7yolm659pqhmgzuhu4pwpwjd&dl=0 )

Can't remove User-based subscription in License Manager settings

Reference:

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