Bedrock Claude Model Access Request Failure

Question

Hi, 
During posting model access in bedrock model service I encountered this error message:

- Claude 3 Sonnet - This offer is not available to accept in this country, or it is not targeted to the caller account
- Claude 3 Haiku - This offer is not available to accept in this country, or it is not targeted to the caller account
- Claude - This offer is not available to accept in this country, or it is not targeted to the caller account
- Claude Instant - This offer is not available to accept in this country, or it is not targeted to the caller account

I tried to solve it with this post (https://repost.aws/zh-Hans/questions/QU62QniWonSP6nOngx_XHrrg/amazon-bedrock-claude-2-can-t-be-used). These procedures do not work:
 - I use root account.
 - The region is us-east-1.
 - I tried to request access for other models (e.g. Titan Embeddings G1 - Text, Llama 2 Chat 70B) and the access request returned successfully.
 - Retry does not work.

Is there any idea why it happens?

Accepted Answer

Hello.

Is your AWS account contracted in China?  
I did a little research and it seems that Claude etc. cannot be used in China.  
Therefore, Claude may not be enabled even through Amazon Bedrock.  
https://www.reddit.com/r/China/comments/1b3k720/why_major_gen_ai_services_such_as_gemini_claude/
https://www.swiftask.ai/blog/access-claude-21-from-china

This could be an issue with your AWS account, so I recommend opening a case with AWS Support under "Account and billing".  
Inquiries under "Account and billing" can be made free of charge.  
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

Bedrock Claude Model Access Request Failure

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