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Hi Ron,
I realize you asked this question a long time ago, but wanted to provide an answer here in case others also have the same questions.
1/ I would guess that your connection error is either caused by the client not supporting / using TLS (which is why the port is 8883 instead of the non-TLS 1883), or the wrong username/password being provided by the client.
2/ For adding additional users, you use the AmazonMQ console for ActiveMQ. You can add additional users towards the bottom of the configuration page. This is not done within the broker config file as you would do on a self-hosted ActiveMQ instance, and as you saw if you try to edit the config the XML will be stripped out. More info here on permitted configuration elements: https://docs.aws.amazon.com/amazon-mq/latest/developer-guide/permitted-elements.html
BR, Chris
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