AWS Backup cannot see all VMWare VMs, hypervisor configured with user and VMWare administrator role

1.Can you run list-virtual-machines API in CLI and see if you can find the VM’s? https://docs.aws.amazon.com/cli/latest/reference/backup-gateway/list-virtual-machines.html

2. Also, can you run update-hypervisor command. https://docs.aws.amazon.com/cli/latest/reference/backup-gateway/update-hypervisor.html

3. Unfortunately,AWS Backup doesn't support some special characters in the folder path. Today we only support _ . : / = + - @ as special characters in the folder path. there could also be spaces in folder paths. please verify this, mostly this could be the issue.

Customer will have to rename the folder to remove other special characters from the folder in order to allow these VMs to be imported.

4. There is a known issue with our console where the list VMs table fetches only 100 VMs at a time. the search bar acts as a filter on those VMs which have already been fetched. to fetch more VMs, customers must click the 'next page' button after searching.
5. You can use Amazon CloudWatch Logs to obtain information about your hypervisor, including error monitoring, network connection between the gateway and the hypervisor, and network configuration information. For information about CloudWatch log groups, see Working with Log Groups and Log Streams in the Amazon CloudWatch User Guide. https://docs.aws.amazon.com/aws-backup/latest/devguide/working-with-hypervisors.html#edit-hypervisor

The only resolution to my issue was to delete the hypervisor and re-create it. At that point I was able to see all 5k+ VMs in vCenter. I changed the user to a more restricted vCenter user. Again the changes didn't take effect until and deleted and recreated the hypervisor.

Hi,

To answer your question, we require details that are non-public information. Please open a support case with AWS using the following link and share below details on the same. https://console.aws.amazon.com/support/home#/case/create

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1. Run this command in CLI or CloudShelland send us the output

$ aws backup-gateway list-virtual-machines > VMlist.txt

2. We only support _ . : / = + - @ as special characters in the folder path in path of the VM when viewed from vCenter which includes the datacenter and folders. Do the VMs that are missing are present inside a folder path that has any special characters other than ones listed? (Like ` % & * etc) . If you do have any special characters that we don't support, then you will have to rename the folder to remove other special characters from the folder in order to allow these VMs to be imported.

Thank you !