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Hi Manu,
I would recommend checking the following to ensure you have everything set up correctly:
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Ensure that your account settings are set up properly. It's possible that your account doesn't have the necessary permissions and access rights to retrieve and pull the billing information. You can read more about that here: https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/control-access-billing.html
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Make sure you have provided all the necessary details required to generate a PO. You can read more about that here: https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/adding-po.html
I hope this helps!
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