Account & Billing - what is the time frame AWS available for chat&calls in business plan?

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For example, in On-Ramp and Enterprise support plan the concierge team is available 24X7. what is the time availability for account&billing question in business plan?

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The documentation here seems unlimited.
https://aws.amazon.com/premiumsupport/plans/?nc1=h_ls

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respondido há um ano
  • i checked that, i dont see a time frame for account & billing support

  • You can make inquiries 24 hours a day as follows. This can be confirmed by opening a support case for both technical inquiries and Account and billing.

    24/7 phone, web, and chat access to Cloud Support Engineers Unlimited cases and unlimited contacts (IAM supported)

    Prioritized responses on AWS re:Post

    Access to AWS Support App in Slack

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