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Moving SNS Account from Sandbox to Product

0

We are using Amazon's SNS to send text messages to users. Currently, we have an account in sandbox and we would like to move it to production.

We submitted a ticket 8 days ago to move our account from sandbox to production. Our steps:

We have followed up on the tickets multiple times and we have gotten no response. The status of the ticket still says "Unassigned."

Is there another way to submit a ticket to move our account from sandbox to production? Or is there something we are doing incorrectly in our steps?

Topics
Application IntegrationFront-End Web & MobileBusiness Applications
Tags
Amazon Simple Notification Service (SNS)Amazon Pinpoint
Language
English
Maia
asked a year ago528 views
1 Answer
0

The AWS Support team provides an initial response to your request within 24 hours. If you have Business support plan or above, please initiate a 'chat' in the case to get a live support engineer, or I'd suggest to open another generatl guidance case to escalate on exisitng case.

Hope it helps.

profile pictureAWS
AWS_TAM
answered a year ago
  • Maia
    a year ago

    I already tried opening another case a couple of days but have gotten no response on that either. The support is ridiculously bad. We are on the Basic support plan so we don't have the chat option.

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