Wisdom third party integrations

Question

On Amazon Connect Wisdom page, it states:
"Wisdom connects your knowledge repositories with built-in connectors for third-party applications including Salesforce, Zendesk, and ServiceNow. Customers can also ingest content from other knowledge stores using the Wisdom ingestion APIs."

My question is, is it possible to connect to a third-party wiki other than Salesforce, Zendesk or ServiceNow (example: Mediawiki or Confluence)
If yes, how can this be done? I have already tried ingesting knowledge articles from S3 bucket [1]

[1] https://aws.amazon.com/blogs/contact-center/ingesting-content-to-power-real-time-recommendations-and-search-with-amazon-connect-wisdom/

Clarence Choi · Answer

You will need to crawl those URL into html pages (wget , curl, etc) and put them into the S3 bucket to be ingested per blog you mentioned.

Or use API from those platform to extra the KB articles into html or text to be ingested into Wisdom via the API.

Shmathews · Answer

I created the lamda in C# and now I need to in just the data but the code given documentation is JavaScript, which means that should I have to create another lamda and write those code in C #, or create another lambda with nodeJS?

Shmathews

answered 3 years ago

Wisdom third party integrations

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