Account suspended - Urgent case open but no response (Case ID: ***************)

I understand how critical this situation is with your account suspended and production workloads down. Here's what you should do:

First, go directly to the AWS Support Center at https://console.aws.amazon.com/support/ and add correspondence to your existing case with any additional details that might help expedite resolution. Make sure you're checking the case regularly for updates from the support team.

Regarding response times, they vary based on your AWS Support plan. If you have a Business, Enterprise On-Ramp, or Enterprise Support plan, you should have access to faster response times for urgent production issues. Basic Support plans have more limited support options and longer response times.

For account suspension issues specifically, these cases often require review by specialized teams, which can take some time even with urgent severity. The support team needs to thoroughly investigate the circumstances before taking action.

If you need faster response times going forward, you may want to review your current AWS Support plan options. Higher-tier plans provide quicker responses for production-down scenarios and additional support channels.

Continue monitoring your case through the Support Center, as that's where you'll receive official updates and can provide any requested information to help resolve the suspension.

Hello,

I'm sorry for any concern this has caused.

I can confirm that we've received your case.

Our Support team will be in touch with an update. You'll receive a notification once correspondence is added to your case.

- Craig M.