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That would be very frustrating. I would highly recommend opening a support ticket or reaching out to your account team to have us investigate this.
If you would like support to investigate your specific issue, you are encouraged to raise a Billing Support Case, in the AWS Console, click on the ? with a circle -> Support Center -> Create Case -> Account and Billing Support. The support folks should be able to investigate your specific account and situation.
answered 2 years ago
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