How to get support on error message

Question

Hi all
I am creating image from AWS workspace and getting following error message.

```

PS C:\Users\username> aws workspaces describe-workspace-images --image-ids wsi-id --region eu-west-2 { "Images": [ { "ImageId": "wsi-id", "Name": "test2withallapps", "Description": "test2withallapps", "OperatingSystem": { "Type": "WINDOWS" }, "State": "ERROR", "RequiredTenancy": "DEFAULT", "ErrorCode": "Internal.ServerError", "ErrorMessage": "There was an issue importing your image. Try importing the image again. If the issue persists, contact AWS Support (https://aws.amazon.com/contact-us).", "Created": "2025-11-14T09:12:29.715000+00:00", "OwnerAccountId": "1234567890", "Updates": { "UpdateAvailable": false, "Description": "This WorkSpace image does not have updates available." } } ] }
```
All checks mentioned in the following question have been verified:
https://repost.aws/questions/QUcS6U2lxYQ4ymn_TZOTGDqA/creating-workspace-image-fails-with-errorcode-internal-servererror
However, we do not have a support contract with AWS. Since the error message suggests contacting AWS Support, can anyone advise the best route to do this?

AWS Support - Elle · Answer

Hello,

I found this re:Post article that shares troubleshooting steps: [WorkSpaces Image Troubleshooting ](https://repost.aws/knowledge-center/workspaces-image-creation-issue).

Additionally, you can submit a case for basic inquiries with our Support team, here: [Account Support](go.aws/account-support).

\- Elle G.

re:Post Agent · Answer

Based on the error message you're encountering while creating an image from your AWS WorkSpace, you're facing an "Internal.ServerError" with the message suggesting to try importing the image again or contact AWS Support.

Since you mentioned you don't have a support contract with AWS, here are your options:

1. First, try importing the image again as suggested in the error message. Sometimes these errors are transient and a retry may resolve the issue.

2. If you continue to experience the error, and since this appears to be a system-level issue rather than a permissions issue, you may need to contact AWS Support even without a support contract. AWS provides basic support for all customers, which includes access to:
- Customer service for account and billing questions
- Support forums
- Service health checks
- Documentation

3. You can reach out to AWS through their contact page (https://aws.amazon.com/contact-us/) and select the "Customer Support" option. While you don't have a paid support plan, you can still submit basic inquiries.

4. For WorkSpaces-specific issues like this, you might also want to check if there are any known service issues in your region (eu-west-2) on the AWS Service Health Dashboard.

5. If the issue is related to the image creation process, you might want to verify that your WorkSpace meets all the requirements for image creation, including running the Image Compatibility Checker successfully, ensuring no antivirus or security software is interfering, checking service account configurations, and verifying Windows Remote Management service configuration.

Without a support contract, your options for direct technical support are limited, but the basic support channels may still be able to help with this type of error.  
**Sources**  
[Error in creating custom image of windows workspace | AWS re:Post](https://repost.aws/questions/QUrfkRMhK6R5Cld1rmFLq5rA/error-in-creating-custom-image-of-windows-workspace)  
[Bring Your Own Windows desktop licenses in WorkSpaces - Amazon WorkSpaces](https://docs.aws.amazon.com/workspaces/latest/adminguide/byol-windows-images.html)  
[List of SysPrep error messages and error fixes - Amazon WorkSpaces](https://docs.aws.amazon.com/workspaces/latest/adminguide/images-errors-sysprep.html)

How to get support on error message

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