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Hi AWS Elemental

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We have 3 Elemental Live encoders here at Schibsted Media in Oslo, and our friends in Stockholm also have Elemental Live encoders. We would like to create an account for support ticket across Norway and Sweden, since we are one organization now. How do we proceed to do that?

asked 2 months ago49 views

1 Answer
1

To create a centralized support account for your AWS Elemental Live encoders across Norway and Sweden, you'll need to work with AWS Elemental Support. Since you have an active AWS Elemental support plan, you can log into AWS Elemental Appliances and Software in the AWS Management Console. From the left navigation, select Elemental Support Center, and click the Create case button to submit your request.

In your support case, explain that you want to consolidate support for multiple Elemental Live encoders across your organization in both Norway and Sweden under a single support plan. This will allow for centralized billing and support management for all your associated accounts.

If you're looking to add multiple AWS accounts to an Enterprise Support plan specifically, the management account (payer account) would need to submit a request to AWS Support. The request should include your company name, the account IDs or email addresses of the accounts to be added, and confirmation that these accounts are linked accounts within your organization. However, for AWS Elemental-specific support consolidation, it's best to start by creating a support case through the Elemental Support Center as described above, where the support team can guide you through the appropriate process for your specific situation.

Make sure to have all relevant account information ready when you submit your request, and the AWS Elemental Support team will assist you in setting up the consolidated support structure for your organization.
Sources
AWS Elemental Support FAQs
Add an account to Enterprise Support | AWS re:Post

answered 2 months ago

EXPERT

reviewed 2 months ago

  • AWS Elemental Appliances and Software are not available for European customers

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