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AWS Training and Certification using same email but create new profile

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Issue on AWS Training and Certification account, the builder id cannot link to my previous account. I tired to open a support ticket ,but get no reponse. How many time does it take for AWS to take a look at support ticket in AWS Training and Certification?

Topics
Training and Certification
Tags
Training and Certification
Language
English
main_kennychan
asked 5 months ago141 views
2 Answers
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Usually AWS responds within 12 hours. Try to contact your Account Manager or to upgrade to a higher support plan temporarily if needed. Plans with live agent access may help troubleshoot issues faster.

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EXPERT
Giovanni Lauria
answered 5 months ago
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EXPERT
Adeleke Adebowale J
reviewed 5 months ago
  • main_kennychan
    5 months ago

    Support plan is just for AWS console,my issue is AWS training and certification, no response after 12 hour.

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Please submit a ticket to the AWS Training & Certification customer support team, and they will provide assistance. If you already submitted a case, please allow at least 48 hrs to get a response.

AWS
NelliT-AWS
answered 5 months ago

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