Billing case unassigned for 7 days

I understand how stressful unexpected charges can be, especially as a student. Thank you for being mindful about not sharing your case ID or account information publicly—that's the right approach for protecting your privacy.

For your billing waiver request, the best path forward is to continue working through the AWS Support Center at https://console.aws.amazon.com/support/. You can add correspondence to your existing case to provide any additional context about your situation, including that you're a student, that these were unintentional charges from resources you didn't realize were running, and that you've now terminated all billable resources.

When AWS Support reviews billing adjustment requests, they typically consider factors like whether this is your first request, the circumstances that led to the charges, and your overall AWS usage history. As a new user who has already stopped the charges, these factors may work in your favor.

If you haven't already, you might also want to review your AWS Support plan. Different support tiers offer different response time commitments, and upgrading your plan could provide faster access to support resources if you need more immediate assistance in the future.

Regarding the delay in assignment, response times can vary based on case volume and complexity. Adding a detailed update to your case through the Support Center is the most direct way to ensure your case receives attention from the billing team.

For future prevention, I'd recommend enabling AWS Budgets and billing alerts so you're notified immediately if charges begin accumulating unexpectedly. This can help you catch issues much earlier.

Hello,

I fully understand the frustration regarding your unexpected charges. I've relayed your concerns internally to our Billing team for visibility.

While I don't have a time frame, I'd encourage you to continue to monitor your case for further updates.

- Doug S.