Account stuck on 'Complete your account setup' for 15 days — EC2, RDS, and Support Center all redirect to signup/incomplete

It sounds like your AWS account is experiencing an activation delay that's preventing you from accessing services. Even though you've added a payment method, AWS accounts can sometimes take additional time to fully activate, particularly if there are verification steps still in progress.

First, check your email (including spam/junk folders) for any messages from AWS regarding account verification or additional information needed. AWS may have sent requests for identity verification, payment method confirmation, or other documentation that needs to be addressed before activation completes.

If you haven't received any emails or if the issue persists beyond the typical activation timeframe, you'll need to contact AWS Support directly. Since you're unable to access the Support Center through the console, you can reach AWS account and billing support through alternative channels. AWS provides support for account activation and billing issues even for accounts that aren't fully activated yet.

You can try reaching out through the AWS Support contact page or by using the 'Contact Us' option that should be available even during the signup process. Account activation issues are treated as account and billing inquiries, which are handled separately from technical support cases.

The symptoms you're describing—services redirecting to the incomplete page and Cost Management being unavailable—are consistent with an account that hasn't completed its verification process. This is typically resolved once any outstanding verification requirements are addressed. Make sure all the information in your account profile is accurate and complete, including contact information and payment details.

Hi,

I'm so sorry to hear this. Check out this doc for account creation troubleshooting advice: https://docs.aws.amazon.com/accounts/latest/reference/troubleshooting_create-account.html.

If you've tried these steps and would like further assistance reach out to our Account & Billing team using this form, no login needed: go.aws/account-support.

- Sage A.