Amazon SES Production Access request pending for over a month with no response after follow-ups

Hi there,

I'm sorry to hear about this experience.

I've passed along your concerns on your support case for review.

Continue monitoring your case for updates.

— Aimee K.

I understand your frustration with the delay in your Amazon SES Production Access request. While I don't have visibility into your specific case status, I can provide some guidance on the process and next steps.

Amazon SES Production Access requests do require review by the SES team, and response times can vary depending on the complexity of the use case and current queue volumes. The team may need additional time to thoroughly review applications to ensure compliance with AWS policies and email best practices.

Since you've already provided the requested information and followed up through your existing case, the best course of action is to continue adding correspondence directly to your original production access case through the AWS Support Center (https://console.aws.amazon.com/support/). When adding updates, clearly reference that you're following up on the production access request and reiterate that you've provided all requested information.

A few suggestions:

• Ensure your correspondence is added to the correct case (the original production access request)
• Clearly state that you're awaiting review of your production access application, not requesting a limit increase
• Confirm that all previously requested information has been provided

The AWS Support Center remains your primary channel for case updates and is the most direct way to communicate with the team handling your request.