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AWS Buy Branding Review related query

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Whom do I reach out for follow up on the case (Case ID: ***************) which is open in AWS Marketplace support since a month and there is no acknowledgement. This is regarding AWS buy branding review that AWS team needs to review and approve before we add it on our website - our SaaS product is already live on AWS marketplace.

Edit: Removed case ID — Sage A.

asked a month ago60 views

3 Answers
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To follow up on your existing support case regarding the Buy with AWS branding review, you should add correspondence directly through the AWS Support Center at https://console.aws.amazon.com/support/. This is the appropriate channel to check on the status of your branding review request.

Regarding the Buy with AWS branding review process: Before launching with the Buy with AWS experience on your website, you need to submit a brand review request through AWS Partner Central. The submission should include your primary email address, seller ID, the URL where you'll implement the Buy with AWS integration, and a link to your sandbox, live site, or mockups for the AWS Marketplace operations team to review. The operations team will evaluate your implementation against Buy with AWS branding guidelines and provide feedback to ensure compliance. You must address all feedback and obtain approval before launching the integration on your website.

If you're experiencing delays and need faster response times, you may also want to review your AWS Support plan options to see if a different support tier would better meet your needs.
Sources
Marketing your product on AWS Marketplace - AWS Marketplace

answered a month ago

AWS
EXPERT

reviewed a month ago

EXPERT

reviewed a month ago

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The problem is not of support tier - where can I find the status of my case? The AWS marketplace operations team just doesn't seem to show the status of my case anywhere on the portal - where can i go and check?

answered a month ago

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Hi,

I apologize for the concern this has caused. I've pass this along to our teams for review. Cases are answered in the order they're received, so continue to monitor our Support Center for updates: go.aws/support-center.

- Sage A.

AWS
EXPERT

answered a month ago

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