My account has been deleted, but payments will continue

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hello. There is no longer any reason to use the account that used EC2 and S3 Bucket in AWS, so I decided to cancel the account. I have stopped using this account for anything that requires payment, such as EC2 Instance, but I am contacting you because I received an email asking me to pay a fee that I believe has ended the free tier.

2 Answers
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1. Check if the Account is Fully Closed:

AWS account closure can take up to 90 days to complete. During this period, certain services might still incur charges.

Ensure that the account closure process was fully completed. You can try logging into your AWS account to verify its status.

2. Review Active Resources:

If you can still access the account, review the AWS Management Console to ensure that no services like EC2 instances, S3 buckets, or other chargeable resources are still running.

Check all regions, as some resources might be running in a region you don’t typically use.

3. Check for Pending Charges:

AWS billing is usually delayed by a few hours or days. If there were any resources running just before you closed the account, you might still receive a bill for those resources.

4. Contact AWS Support:

If you're unable to access the account or verify the charges, contact AWS Support directly to clarify the situation. They can help you understand if there were any lingering charges or if something was missed during the closure process.

Use the email address associated with the deleted account when contacting support to reference the correct account.

5. Payment Dispute:

If you believe the charges are incorrect, you can dispute them through AWS Support. Provide details about the account closure and the services you believe should not have incurred charges.

6. Email Communication:

Double-check the email you received to ensure it's legitimately from AWS. Sometimes phishing emails can look like payment requests. Look for signs of phishing, such as unfamiliar sender addresses, poor grammar, or suspicious links.

Summary:

Confirm the account was fully closed.

Ensure all resources were terminated.

Review pending charges and contact AWS Support if you have questions or disputes.

EXPERT
answered a month ago
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EXPERT
reviewed a month ago
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EXPERT
reviewed a month ago
1

I suggest you open a Billing Support case. Here is the link on: Getting help with your bills and payments

If you want to see the usage behind the charged amount, check by enabling Cost Explorer. This tool enables you to analyze your costs in-depth. Cost Explorer is available 24 hours after you activate the feature. For more information about Cost Explorer, see Analyzing your costs with AWS Cost Explorer.

After you've closed it, you can reopen it within 90 days from the day you closed the account. The timespan between the day you closed the account and when AWS permanently closes the account is referred to as the post-closure period.

Here is a page on Troubleshooting issues with AWS account closure

AWS
answered a month ago

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