Your account is pending verification


I got

"Your account is pending verification. Until the verification process is complete, you may not be able to carry out requests with this account. If you have questions, contact AWS Support."

error when I create a channel for IVS (Interactive Video Streaming AWS) I didn't get verification email (include spam) from AWS. how to resolve it?

2 Answers


A similar error may occur with another AWS service, as shown below.

The solution is to open a case with AWS Support under "Account and billing".
This error is most likely a problem on your AWS account, so you should contact AWS Support.

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answered 3 months ago

If you are using AWS MediaPackage with a new AWS account, you may receive this 'account pending verification' message. This is to prevent fraud, where MediaPackage could be used to deliver streams from unauthorized or unlicensed content.

A possible resolution is to create some small amount of spend with other AWS services. Upload some files to an S3 bucket, create and EC2 instance that runs for a brief period. The account verification will be held until there is validation that illicit usage is not occurring. It may also be released with normal account use in other services.

answered 3 months ago

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