Mechanical Turk - Using AWS Billing with Mechanical Turk and IAM accounts

1

When trying to submit HITs to Mechanical Turk using the IAM account my company created for me and the AWS Python API (boto3), I get the following message even though the root AWS account is linked with the Mechanical Turk and AWS Billing is enabled.

"This Requester has insufficient funds in their account to complete this transaction. Please visit https://requester.mturk.com/prepayments/new to purchase Prepaid HITs. (1669330071784)"

Even if I wanted to add funds to my IAM account instead of using the root's account AWS billing information, I can't since IAM accounts cannot access the requester website.

2 Answers
0

Hi there,

Sorry to hear about this message you're receiving. Our MTurk team has the tools and visibility to investigate this concern. If you haven't had the chance, please connect by sharing the details on this form: https://go.aws/contact-mturk.

Thanks for your patience while they take a closer look.

Kind regards,

- AWS Support - John

AWS
EXPERT
answered a year ago
  • Hello John I faced a similar issue and approached the support using the same link to resolve my case. I requested a credit limit upgrade of $2000, but it's been a month, and no one has given me any update on the case. I am still waiting for someone to respond to my emails. The case Id is xxxxxxxxxxx. Can you please look into this and brief me on why it is taking so long to increase the credit limit for my account? Or at least suggest publishing HITs and paying using a credit card.
    Thanks

    Edit: Removed case ID from comment on 01/05.

  • Hello there,

    Responding to the recent comment here since I'm unable to directly reply to comments.

    I apologize for any frustration or inconvenience this has caused! That’s not the experience we aim for.

    After taking a closer look on your behalf, I can confirm your case has been routed to our best suited team with the needed access to get this addressed. I've taken steps internally to flag the information you've shared here for additional review and consideration. In order to get your questions and concerns securely answered, I ask that you continue to follow up on your case correspondence.

    Thank you for your continued patience as our internal team works to resolve this matter.

    Kind regards,

    - John M.

  • Same. I'm new and my limit says it's 2,500 already yet I couldn't publish something for 1,008. I dropped it to 2 and that exceeded the limit too. So I'm pretty sure when you're new the limit is 0. We are forced into AWS billing and can't use pre-paid HITS or pay upfront in any way and then they don't give you a workable account. I've been waiting for 5 days and this is after being told 3 times my case is being expedited. I cannot wait a month because I need this batch for doctoral research to graduate.

0

Hello,

we have the same problem and are not able to spend money to conduct our study. I used the linked form to contact the MTurk Team. Could you kindly provide an estimate of the timeframe required to obtain the necessary rights? Additionally, are there any strategies or channels through which we can expedite this process?

The current situation is particularly unfortunate, as utilizing AWS payment is now the sole method for engaging with MTurk. It is imperative that a broader resolution be explored for this matter.

Thank you for your prompt attention to this issue.

Best regards

Dennis
answered 5 months ago

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